Returns and complaints

Last updated: 22 October 2026

If your canvas is not right for you, or something has gone wrong, contact info@fansgram.art. Include your order number or other details that help us find your purchase.

Changed your mind?

For standard catalogue artworks, tell us within 14 days of delivery that you wish to withdraw from your purchase. You do not need to give a reason. If items from one order arrive separately, the period starts when the last item arrives.

You can email us or send a written notice to OYK DEVELOPMENT LTD, Suite 118 4 Montpelier Street, London, United Kingdom, SW7 1EE. The sample notice below is optional.

Sending the canvas back

Return the artwork within 14 days after telling us you are withdrawing. Send it to: OYK DEVELOPMENT LTD, Suite 118 4 Montpelier Street, London, United Kingdom, SW7 1EE. Include your order details so we can identify the return. Your cancellation does not require our approval.

Pack the canvas securely and keep proof of postage. You pay the direct cost of a change-of-mind return. Original packaging is helpful but is not required. You may inspect the artwork as you would in a shop; a deduction may apply only for loss of value caused by handling beyond what is needed to check it.

Your refund

We refund you within 14 days of your withdrawal notice. We may wait until we receive the artwork or evidence that you sent it back, whichever comes first. For a full-order withdrawal, the refund includes the cheapest standard outward delivery charge available when you ordered. Any extra charge for a more expensive delivery option is not refundable.

Refunds use the original payment route unless you expressly agree otherwise, without an extra refund fee.

Damaged, incorrect or faulty artwork

Email us a description of the problem and, if possible, photos of the artwork and packaging. Photos help us investigate but are not a condition of your legal rights. We will arrange an appropriate repair or replacement at no cost; a price reduction or refund is available where required by law. We cover necessary return costs for faulty or incorrect items.

EU consumers have a minimum two-year legal guarantee for goods that are faulty or do not match their description. Longer or additional rights under local law still apply. Choosing a catalogue size or printing an artwork after you order does not, by itself, remove your right to return it.

How to send a withdrawal notice

You can also copy this wording into an email:

To: OYK DEVELOPMENT LTD, info@fansgram.art
I wish to withdraw from my purchase of: [artwork and size].
Order number: [number, if available].
Ordered on / received on: [dates].
Name: [your name].
Address: [your address].
Date: [date].
Signature: [only for a paper notice].

See our Terms and conditions. Nothing on this page limits your statutory consumer rights.